Policy details
Returning a print
If you change your mind
You may cancel your order by notifying JYS Photos within 14 days of the day you receive it. You do not need to give a reason, although any feedback is welcome.
After notifying me, you have a further 14 days to return the print. Please handle it only as much as needed to inspect it and return it in its original condition, securely packaged to prevent damage in transit.
If handling beyond what is reasonably needed to inspect the print reduces its value, an appropriate deduction may be made from the refund.
You are responsible for the cost of return postage when returning an undamaged print because you have changed your mind. Using a tracked service and retaining proof of postage is recommended.
If your order is damaged, faulty or incorrect
Please contact JYS Photos as soon as possible if your print arrives damaged, is faulty, or does not match what you ordered. Include your order reference and a clear description of the problem; photographs may help me resolve it more quickly.
Depending on the circumstances, I will arrange an appropriate replacement or refund.
Refunds and replacements
Once an eligible return has been received—or you provide evidence that it has been sent—your refund will be processed within 14 days. Refunds are made to the original payment method and do not include change-of-mind return postage.
If a replacement print of the same size is agreed instead, it will be sent without an additional product or standard delivery charge.